Synthesis IT

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Managed Cloud Data Backup Service FAQ

Your questions answered:

Data replication

As part of our managed data backup service we will periodically test the validity of your backup to ensure that your data can be recovered. This means that in the event of a hardware failure or disaster, you can recover your data to minimise any disruption to your business.

Our guarantee

You can rely on our trusted data backup and recovery service to secure your data so you can restore normality to your business quickly and easily should you suffer a data loss.

Your data is stored and encrypted using a Synthesis UK-based data centre so you can be assured that the highest levels of security and care will be taken with your data. 

Multiple data backups

To provide complete peace of mind we backup your information to multiple servers in the Synthesis Cloud which are servers maintained by Synthesis and situated in a separate location to your main data backup. This method of data backup provides added confidence that your data is protected.  

 

FAQ

 

How often is my data backed up?

Data backups can be scheduled to run as frequently as you need.  We will discuss your requirements and tailor your services to meet your needs.

 

So how up to date will my data be?

This will depend on how often you decide your data needs to be backed-up.

 

What happens if the unthinkable happens?

If you suffer a hardware failure or disaster we can provide a variety of options to expedite the speedy recovery of your data. You can download your data at any time.  Response levels for managed recovery of data will be agreed with you in advance of your data backup start date.

 

How easy can my data be accessed?

You will have unrestricted access to your data available 24/7/365. You will be able to download your information should the need arise – we can even ship a hard copy of your data to you on request.

 

Where is my data stored?

Your data is stored and encrypted in a Synthesis UK-based servers so you can be assured that the highest levels of security and care will be taken with your data. 

 

How secure is my data

With the highest levels of data encryption* in place and regular data checks being carried out so you can be sure that your data will remain secure.

 

What if my data exceeds the space allocated?

There are no restrictions on the amount of space we can provide therefore your service will not be affected should your data grow beyond the allocated space.  If your data exceeds the standard 1 terabyte of storage space, your data backups will continue as normal and we will contact you to agree your space to be expanded to the next level.

 

Want to disaster proof your business today? Drop us a line.

*fully-managed service only, although data encryption can be applied to self-managed packages on request.





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