IT failure is a cause for concern, and without an IT department can prove extremely costly in terms of money, time and lost productivity. Your main focus should be your business – not faulty back-ups, viruses or hardware failure.
In the event of a problem, one call to our IT Helpdesk and it will be logged on our Support Ticketing System for the attention of our world class engineers.
By remotely monitoring your servers, infrastructure, and other critical IT equipment we can effectively run an early warning system, and resolve many issues before they become a problem. The effectiveness of your IT systems has a vital role to play in productivity, so don't wait for that error message to tell you your server is running out of disk space - let us be the first to know and our technicians will take prompt remedial action.
A support contract with Synthesis IT allows you to pass all IT troubles over to a team of experts, allowing your employees to concentrate on what they do best.
We will work with you to define the critical processes for your business, attach clearly measurable service levels to support these activities, and monitor our performance to ensure we are up to the defined standards. The Service Level Agreement outlines the response times you can expect when you encounter a particular category of problem, how long it should take us to fix, and how we will support your business activities.
- The average time for the Synthesis IT Helpdesk to respond to a client support ticket is 17.2 minutes
- The average time for the Synthesis IT Helpdesk to close a client support ticket is 2.42 hours
- Repeat business based on satisfied clients is at the heart of our business model
Contact us now to receive a quote for professional support of your IT Network.
NetworkTrust is the complete IT support package from Synthesis IT. With our expertise and experience on your side, we can maximise the efficiency and reliability of your IT systems, hitherto reducing monetary and time costs to your organisation.